Sym-Remote: Basis Complete

The Answer for Well-Managed, Cost-Effective SAP® Operations

Symmetry Corporation, “The Basis Experts,” has pioneered and defined remote basis operations for the SAP marketplace. By adhering to a proven methodology, we have been successfully providing quality products and services to our clients for more than 10 years.

Our Basis Complete out-tasking service assumes total responsibility for the ongoing Basis operations and maintenance of your SAP environment.

Basis Complete Features:

Proactive daily monitoring of systems by Senior Basis Consultants at Symmetry’s Remote Operations Center.

Regular operating system, database and R/3 maintenance including:

• Backup and recovery
• CTS
• Client Maintenance (client copies and refreshes)
• Notes, Support Packs
• Tuning
• Technical problem handling to ensure that your technical issues are logged, escalated, and resolved in a timely manner.
• Customized Operations Reporting of your system performance.
• Platinum level Basis consultants on call 24 hours a day, 7 days a week, available to address your immediate needs.
• Priority access to Symmetry’s ala Carte Basis services.

Sym-Remote: Basis Complete Benefits

Symmetry’s world-class remote Basis operations and maintenance will benefit and add value to your organization:

Sym-Remote: Basis Complete provides a higher level of quality yet at a lower cost than traditional on-site consulting.

• Proactive and comprehensive monitoring and maintenance to help you anticipate and prevent problems before they occur.
• Better managed SAP systems with increased availability.
• Lower cost operations than traditional on-site consulting or internal staffing.
• Proactive monitoring identifies, tracks and resolves issues before they affect end users.
• Comprehensive reporting provides complete accountability and a record of performance.
• Operations delivery supported by one of the largest dedicated Basis Consulting organizations in the industry.