Sym-Remote^SM
NightGuard^SM Off-Hour Basis Support Services

Professional SAP Basis operations overnight and during weekends.

Many IT organizations face the challenge of providing around the clock support for their mission critical SAP R/3 environment. 7 x 24 manufacturing or warehouse operations, and global locations demand expert SAP Basis support any time of your day or night.

Unfortunately, the 7 x 24 support requirements usually don't come with adequate funding to hire additional competent IT staff nor the costs of extending your IT management infrastructure.

Symmetry Corporation, “The Basis Experts”, has been providing SAP Basis out-sourcing services for over 10 years. With over 80 satisfied clients, Symmetry has extended its proven Sym-Remote Basis Complete administration methodology to provide full Basis support overnight and Weekends.

Sym-Remote: NightGuard Off-Hour Basis Support Services is the perfect complement to your internal day-time Basis support staff, ensuring seamless expert support for all your end users, regardless of time or time zone.

World-class Basis Administration

Symmetry Corporation has been a pioneer in defining the best practices for SAP Basis administration. Our Sym-Remote Operations Center is fully staffed 7 x 24 with trained, professional Basis Administrators and Senior Basis Consultants.

Your after hours end users do not have to settle for 2nd rate Basis support service.

Turnkey Solution

Sym-Remote: NightGuard Off-Hour Basis Support Service is a complete out-tasking solution for addressing SAP technical support functions overnight and weekends. Symmetry provides all staffing, operations tasking, problem escalation, SLA management and service reporting services in a single contract, turnkey solution.

A single contract, single vendor relationship resolves a gamut of off-hour support infrastructure issues.

Cost effective Alternative to Internal Staffing

Extending internal IT resources to provide around the clock support is no picnic. Forcing senior staff to work nights or commit to being on-call, all the time may not be viable. Hiring incremental staff to provide competent overnight and Weekend support requires significant dollars for training and salaries, not to mention the additional IT management burden.

The problem of providing off-Hour Basis support is solved without adding more stress to your core IT organization.