The Challenge ...
- Our SAP system won't start!
- There are critical performance issues in SAP and we need help fast.
- We're planning a go-live and need contingency support.
- We had an SAP outage and need to know what went wrong.
Basis911™
Symmetry's exclusive focus on providing expert SAP Basis support to organizations world-wide is backed by one of the nation's largest focused SAP Basis staffs. A Senior Basis Consultant can be on the phone with your staff or hands-on in your system providing the trusted expertise you need, often within the hour, making Symmetry your first choice for Emergency Basis Support Services.
Emergency On-Call Services
If you have an identified system problem or a major 'go-live' Symmetry can be retained on a short term basis to provide expert contingency support, advice and/or intervention if needed.
Technical Post-Mortem Analysis
Symmetry's Senior Basis Consultants can provide an expert assessment and root cause analysis following a significant SAP outage or other unplanned system event. The service does not seek to point fingers or assign blame, but to diagnose the problem and identify remediation measures to mitigate the chances of the event reoccurring.